Frequently Asked Questions
Who provides the eye exams?
Eye exams are provided by 20/20NOW Eye Exams, PC, an Independent Ophthalmology Professional Corporation. They are not performed by Virtual Eye Exams. Our role is to connect you with 20/20NOW’s licensed eye care professionals so you can receive a thorough, independent evaluation of your vision and eye health.
How does virtual eye exams work?
Here's what typically happens:
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You visit the location
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A trained technician or optician is on-site:
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Guides you through pre-tests (like digital eye pressure, retinal imaging, auto-refraction).
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Helps you operate the necessary digital equipment.
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The remote optometrist connects via video:
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Reviews test results live.
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Asks about your vision, symptoms, or medical history.
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May guide further tests using remote-controlled tools.
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Prescription or Diagnosis:
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If everything is routine, you get a glasses/contact lens prescription.
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If there are concerns, they may refer you.
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How accurate are virtual eye exams?
Virtual eye exams conducted at physical locations offer high accuracy for most routine vision needs, thanks to professional equipment and trained staff. Here's how they stack up:
When They're Accurate:
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Prescription Tests: For people with stable vision and no serious eye conditions, virtual exams typically provide prescriptions that are very close to those given in traditional in-person exams (within ±0.25 diopters in most cases). This is ideal for glasses or contact lens renewals.
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Visual Acuity & Common Refractive Errors: Tests for near/far sight, astigmatism, and other standard visual issues are highly reliable. The auto-refractor and digital phoropter systems used are comparable to those in traditional eye care practices.
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Eye Health Screening: With tools like retinal imaging and intraocular pressure testing, virtual exams can detect early signs of eye health issues like glaucoma, diabetic retinopathy, and macular degeneration.
When Accuracy May Be Limited:
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Complex prescriptions (e.g., high astigmatism, prism lenses)
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Children or anyone with developing vision (under age 10)
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Eye diseases like glaucoma, retinal issues, or uveitis
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Equipment quality: Accuracy can be affected if the location uses subpar tools or if the testing conditions aren’t optimal (like poor lighting or misalignment).
Key Takeaways:
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Great for routine checkups and prescription renewals if you have stable vision.
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May require in-person follow-up if there are signs of eye disease or complex visual issues.
For most healthy adults looking for a prescription renewal or basic vision test, virtual eye exams at brick-and-mortar locations are a convenient and accurate option.
Is an exam covered by insurance?
Our virtual eye exams are currently out-of-network for insurance providers. However, many insurance plans offer out-of-network reimbursement, which means you can pay for the exam upfront and submit your receipt for reimbursement after the fact.
What is Virtual Eye Exams, and what services does it offer?
Virtual Eye Exams offers services, such as:
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Virtual Licensed Optometrist
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Custom electronics prescription with images
Do you accept FSA, HSA, or CareCredit for virtual eye exams?
Yes! We are pleased to accept FSA (Flexible Spending Accounts), HSA (Health Savings Accounts), and CareCredit as payment options for your virtual eye exam. These payment methods can be used to cover the cost of the exam, and many patients find them to be a convenient way to manage out-of-pocket expenses.
Can virtual eye exams detect eye health problems, not just vision changes?
Yes, virtual eye exams can help detect some eye health problems, not just changes in vision. Using advanced tools like retinal imaging, intraocular pressure tests (for glaucoma), and automated eye scans, these exams can identify early signs of conditions like:
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Glaucoma
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Diabetic retinopathy
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Macular degeneration
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Retinal conditions and more
If any concerning results are found during a virtual exam, you may be referred for an in-person follow-up with an eye care professional for a more thorough evaluation.
If you have any specific concerns or symptoms, we recommend discussing them with your optometrist during your exam.
About All American Eyeglass Repair & Virtual Eye Exams
Are All American Eyeglass Repair and Virtual Eye Exams the same company?
No, they are two separate businesses. However, they operate under the same branch of ownership and work closely together. They share the same values of quality service and customer care and are conveniently located right next door to each other.
Where are both businesses located?
Both companies are located in the same building complex. All American Eyeglass Repair is situated in one suite, and Virtual Being is directly next door. You can easily visit both during a single trip.
Who owns these businesses?
All American Eyeglass Repair and Virtual Being are both operated under the same ownership/management, allowing for a consistent level of customer service and shared community focus.
What does All American Eyeglass Repair do?
All American Eyeglass Repair specializes in fast, professional repairs for all types of eyeglasses and sunglasses. Services include:
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Hinge and frame repairs
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Nose pad replacements
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Soldering broken frames
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Lens replacements (in some cases)
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Adjustments and cleanings
Can I get help from both companies during one visit?
Absolutely! Since both businesses are right next to each other and work closely together, it’s easy to stop by and speak with staff from either one during a single visit.
Do the businesses share the same contact info or website?
Each business maintains its own contact information and online presence, but referrals between the two are common. Staff at either location can help direct you to the right service.
What are the business hours?
Typically, both operate during standard business hours Monday through Saturday. We recommend calling ahead or checking each company's website for specific hours.
Is there parking available?
Yes! Shared parking is available for visitors to both All American Eyeglass Repair and Virtual Being.
Why are both companies under the same branch?
The shared ownership allows both businesses to offer complementary services in one convenient location. Whether you're stopping by to fix your glasses or explore cutting-edge digital solutions, you're supporting a locally owned business that values innovation and customer satisfaction.